Thwaites INNcognito is the mystery visitor programme for Thwaites Pubs. We believe that each one of our pubs should deliver the best customer service and standards possible while still maintaining their individuality. Therefore, we need to hear about customer experiences, the good, average and not so good in order for us to improve.
Thwaites INNcognito sends "real" customers to our pubs to experience the food, drink and service and then simply feedback to us by completing an on line questionnaire. As a thank you we will then send you a contribution toward the cost of your bill. This contribution is £10 for a drinks only visit or £30 if you dine and drink.
If you are interested in joining Thwaites INNcognito then please...
The visit process is easily defined in these 5 easy steps...