Are you a person who enjoys going to the pub? Do you enjoy good food and drink? Do you believe that good service is important? Are you observant? ...then please read on

Thwaites INNcognito is the mystery visitor programme for Thwaites Pubs. We believe that each one of our pubs should deliver the best customer service and standards possible while still maintaining their individuality. Therefore, we need to hear about customer experiences, the good, average and not so good in order for us to improve.

Thwaites INNcognito sends "real" customers to our pubs to experience the food, drink and service and then simply feedback to us by completing an on line questionnaire. As a thank you we will then send you a contribution toward the cost of your bill. This contribution is £10 for a drinks only visit or £20 if you dine.

If you are interested in joining Thwaites INNcognito then please...

Standard visitor procedure

The visit process is easily defined in these 5 easy steps...

  • 1 Register and await visit
  • 2 Accept/reject visit and view questions
  • 3 Carry out the mystery visit
  • 4 Upload the answers within 24 hours
  • 5 Await your expenses and next visit
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  • Register and await visit
  • Accept/reject visit and view questions
  • Carry out the mystery visit
  • Upload the answers within 24 hours
  • Await your expenses and next visit